Delivery & Return
On this page
Shipping
[YOUR BUSINESS NAME] ships to addresses in [COUNTRIES / US STATES YOU SHIP TO]. Orders placed before [CUT-OFF TIME] on a business day are packed the next business day.
| Method | Delivery estimate | Cost |
|---|---|---|
| Standard | [X–Y] business days after dispatch | [AMOUNT] — free over [THRESHOLD] |
| Expedited | [X–Y] business days after dispatch | [AMOUNT] |
Delivery estimates count business days and start when the carrier scans the parcel, not when the order is placed. A carrier delay is outside our control; the tracking link is the accurate source once a parcel is moving.
Tracking
A tracking number is emailed to [FROM ADDRESS OR DOMAIN] when the parcel leaves [WAREHOUSE CITY, STATE]. If it has not arrived within [N] business days of dispatch, contact [SUPPORT EMAIL] and we will chase it with the carrier.
Returns
You may return an item within [N] days of delivery for a refund. To start a return, email [SUPPORT EMAIL] with the order number and the reason.
To be accepted, an item must be:
- unused, and in the condition it arrived in;
- in its original packaging, with any tags still attached;
- accompanied by the order number.
Who pays return postage
- Our error — the wrong item, a damaged item, or one that does not match its description: we pay return postage and the original shipping, and refund in full.
- Changed your mind — you pay return postage, and the refund is the item price only. The original shipping cost is not refunded.
What cannot be returned
For hygiene and safety reasons, the following cannot be returned once opened or used, unless faulty: [LIST — e.g. cosmetics, skincare, personal care, pierced jewellery, perishable goods].
Damaged or wrong item
Tell us within [N] days of delivery. Send the order number and a photograph of the item and its packaging. We will send a replacement or refund in full — your choice — and we cover return postage. Photographs taken at delivery are the quickest way to settle a carrier claim, so keep the packaging until the matter is closed.
Refunds
Refunds are issued to the original payment method. See Payment & Refund for how long they take to appear.
This page is a template. Every [BRACKETED] value must be replaced with the real figure before the shop takes an order, and the result should be read by someone qualified to check it against the law of the state you sell from.